FAQ

Answers to the usual questions.

Still stuck? Text us and a real person will reply.

How much does Urtruk cost?

$50/hour for one person and a truck, plus $2/mile from pickup to drop-off. Add $35/hour for a second person on heavy jobs. 1-hour minimum. Not sure whether you need one or two people? Text us and our AI concierge will help you estimate.

What areas do you serve?

Greater Austin, TX — including Round Rock, Pflugerville, Cedar Park, Leander, Kyle, Buda, Lakeway, and Manor. Text us if you're not sure whether you're in range.

Can you pick up from Facebook Marketplace, IKEA, or Costco?

Yes — that's one of our most common jobs. Send us the pickup and drop-off addresses and we'll handle the load, drive, and unload.

How do I book?

Text us. Include the pickup address, drop-off address, a photo of the load, and when you'd like it done. Most quotes go out within 15 minutes.

Do you do junk removal?

Yes. We haul furniture, appliances, yard debris, and general household junk to the right facility. Hazardous items (paint, chemicals, batteries) we can't take.

Do you do donation runs?

Yes — we'll drop off at Goodwill, Salvation Army, or Habitat ReStore and text you the receipt.

Are you insured?

Yes. Ask us for a certificate of insurance if your building or HOA requires one.

Can I pay by card?

Yes. We'll text you a secure payment link when the job is confirmed.

Do you tip?

Tips aren't expected, but they're always appreciated by the driver.

How far in advance should I book?

Same-day and next-day are usually possible. Weekend slots fill up fastest — text as early as you can.

Ready for a quote?

Text us the pickup address, drop-off address, and a photo — we'll send back a confirmed price.

Text (737) 210-8420 for a Free Quote